gdc99 keeps records so that deposits arrive, games run and withdrawals reach the right person. This notice covers the website, the gdc99 app and every conversation you have with our support desk. It explains what we collect, who we pass it to, how long it stays and what you can ask us to change. Read it once before you register so nothing here surprises you on payout day.
The details gdc99 keeps on file
Most of what we hold comes straight from you. Some is created as you play. A smaller part arrives from the payment channel you choose, whether that is Touch ’n Go eWallet, DuitNow, FPX Online Banking or a plain bank transfer. The table below groups the main records.
| Record | What sits inside it | Kept while |
|---|---|---|
| Account | Full name, NRIC or passport number, date of birth, mobile number, address, username | Your account stays open |
| Verification | Photo of your National ID Card, passport or driving licence, plus a selfie if we request one | Account open, then as accounting rules require |
| Payments | Deposit and withdrawal amounts, channel used, bank account name, transaction references | Same as verification |
| Play | Bets placed, games opened, bonus wagering progress, session start and end times | Same as verification |
| Device and login | IP address, browser, phone model and gdc99 app version | A short working window, then summarised |
| Support | Live chat transcripts and the notes an agent writes after closing a case | Case open, then for quality review |
Purpose: why each detail is needed
Age and identity checks come first. Malaysian rules limit gambling to players aged 18 and above, and we cannot release money to an account we have not matched to a real person. That is why the gdc99 team reviews your documents within 24 hours, and why verification must be finished before your first withdrawal.
Payment records let us credit a deposit that usually lands in two minutes, and send an approved withdrawal out in about 43 minutes. The name on your bank account or eWallet must match the name on your gdc99 account, which is the most common reason a payout is paused.
Play records carry the bonus rules. When you claim the 240% first deposit bonus up to RM925, or the 22% reload, the 15 times wagering requirement is tracked against your real bets. Without that history we could not tell whether a bonus has been cleared, or how far the 1.8% daily cashback should run.
Device and login data help us spot someone else using your account. If a session appears from a phone you have never used, an agent may hold the withdrawal and confirm with you over live chat before anything moves.
Who sees your records
We do not sell personal data. Inside gdc99, access stays with the staff who need it for the task in front of them, such as the payments team matching a bank slip or the agent reading your chat thread. Everything else is closed by default.
Outside the company, a small group of partners see only what their job requires:
- Game providers such as JILI, PG Soft, JDB, CQ9 and Ezugi receive a player ID and bet data, never your identity documents.
- Payment channels and banks see the amount, the reference and the account name attached to a transfer.
- Identity and fraud screening partners check the documents you upload against official records.
- A regulator or the police may receive records when a lawful written request arrives.
Where a partner processes data outside Malaysia, the transfer is covered by contract terms that hold the same protection in place.
Cookies: the short version for this site
gdc99 uses cookies and similar storage to keep you signed in, remember your currency (RM) and language, and measure which pages load slowly on mobile networks. Strictly necessary cookies cannot be switched off, because logging in would break without them.
Blocking the optional ones
Analytics and marketing cookies can be blocked in your browser settings or from the cookie panel, and you keep full access to the lobby, live tables and the cashier. Clearing cookies simply means logging in again and losing your saved filters.
How long records stay with us
Account, payment and play records stay while your account is open, because a dispute or a chargeback can surface long after a session ends. If you close the account, a copy remains for as long as Malaysian bookkeeping and anti-money-laundering rules require it, then it is deleted or reduced to totals with no name attached.
Support transcripts and marketing preferences are removed sooner. You can ask which group your own records fall into and we will tell you plainly rather than quote the whole schedule.
Rights: what you can ask us to do
You can request a copy of what we hold, ask us to correct a misspelt name or an old address, ask us to delete anything we are not obliged to keep, and stop marketing messages at any point. Withdrawing consent for optional cookies takes one click. Withdrawing consent for core records means closing the account, since we cannot run a betting account without them.
How to make a request
Raise it through 24/7 Live Chat and the team will confirm your identity before acting, usually with the same documents used at registration. If a withdrawal is already in progress, wait for it to settle first, then send the request.
Playing on a shared phone
Many players here share a household handset or use shop wifi. If that is your setup: log out after every session, never let the browser save your password, and lock the gdc99 app behind your phone PIN. One account per person, and the account holder stays responsible for every bet placed from that login. If you suspect someone else has been inside your account, message support at once so withdrawals can be frozen and access reset.
When this notice changes
A new payment channel, a new game provider or a change in the law can mean this page needs an update. The current version always sits at this address, /privacy/, with the review date below. If a change affects what we collect or who receives it, we flag it inside your account before it takes effect.
Asking a privacy question
Reach the gdc99 support desk through 24/7 Live Chat on the website or in the app. Say at the start that your question is about privacy or your data, so it reaches the right team on the first pass. For questions about deposits, withdrawals, verification documents or bonus rules, the help centre covers the steps in plain language.
Still deciding whether to open an account? Read how gdc99 registration works, or go back to the home page to look through the lobby and live tables first.
Last reviewed: 10 November 2026